Increase business profits
One of the most challenging aspects of running a financial advice business is managing data. Most businesses that we visit have data spread across multiple systems such as back office, digital marketing platforms and survey tools. In addition, many use an array of Excel spreadsheets to capture business critical data for management reporting and client reviews as well as Word templates for client communications and suitability reporting. This reality is further complicated by Outlook and the individual management of all emails, appointments and tasks completely separately from the main client system.
As if this situation was not bad enough, given the distributed nature of data across the multitude of software systems described above, workflow management is often nothing more than physical lists of tasks that need to be done and all managed within a paper file. The disconnected nature of systems used to run the business means that too much time is spent doing the wrong things by the wrong people.
One of the best ways of boosting business profits is to make sure that advisers are liberated from the day to day distractions and allowed to focus their efforts on providing excellent client service as well as new business generative activities. Too often low adviser productivity is caused by workflow that is almost entirely manual, using disconnected processes resulting in the same data being entered across multiple systems numerous times.
Given that it is possible to transform the profitability of any business by increasing turnover and reducing costs by relatively modest amounts (10% increase in turnover x 10% reduction in costs = 86% increase in profit), it is the business’s responsibility to streamline the processes involved to free up the staff to do that tasks that really matter. Process definition and automation facilitates a far smoother and predictable working methodology that allows the business to scale, confident that all the important tasks are being managed along the way.
CURO allows users to comprehensively automate the routine tasks and connects workflow in ways simply not possible with legacy back office systems and so paths the way for firms to become more profitable.