We differentiate ourselves from our competitors by having two very simple and clear objectives; to build the best solution we can in CURO and to offer the best possible support.
Our mission is to never over promise and under deliver but to do exactly what we say we are going to do. You won't find us trying to exceed your expectations but to simply meet them. Congruency is the foundation of trust and we want to earn your trust.
In fact the quality of our support is what matters more than anything because when you can’t work and need help, you want someone to speak to immediately rather than a recorded message telling you how important your call is.
Our support team is working hard to continually improve user experience and it's working. Customer satisfaction levels continue to be recorded above 98% with most of our calls being answered as they arrive. Our clients felt moved to comment thus…
“The T4A management and support teams show great commitment to customer satisfaction”
Philippa Kohler - Director, Brooks Macdonald
“The support we receive from Time4Advice is fantastic”
Ed Holder - Chartered Financial Planner, Holder & Combes