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Support

intro-character-to get the most from CURO you and your people will need training. Even so, there’s no reason why you can’t start experiencing the benefits from the very day training begins.

Our concept of best-in-class training and support is to make the transition from initial implementation to day-to-day use feel absolutely seamless.

There is no better way of getting to grips with CURO than simply to use it and we will be there to help you with even the smallest issues from day one.

We believe users’ experiences will be key to our aim of endlessly improving CURO, so you will be encouraged to tell us like it is.

Support

Our support team is made up of financial services professionals who understand your business and the need for robust technology. They will help with any technical challenges that you may be experiencing with CURO and get you back up and running as quickly as possible.

However, our support desk is no substitute for training and it is important for all of our clients to understand that although we will bend over backwards to help, you also have a responsibility to learn how to use your software. Our telephone support desk operates normal business hours from 09:00 hrs to 17:30 hrs Monday to Friday.

Knowledge Base

Access to knowledge is essential in today’s busy World and so we have created our Knowledge Base, which is a web based resource available to you as and when you need it, 24 hours a day, 7 days a week.

Our support and training teams continually add to the Knowledge Base to ensure that you always have a rich source of information available to you. In the Knowledge Base you will find articles and videos that focus on essential operational information.

Feedback

We are determined to be the best we can be here at Time4Advice. However, we are always keen to learn how we can improve and value your feedback. Please be frank, we want to know where we must improve and so don’t be shy in telling us the way it is but also remember, it’s great to hear the good news too.

We look forward to hearing from you.