Support & Account Management
Time4Advice operates a first-line Support Desk which is available 09.00 to 17.30. The cost of this service is included with the CURO licence fee. Additional technical, educational, project management, consulting and IT are also available. And, of course, both the Time4Advice Implementation and Support Teams will always be on-hand, either on the phone or face-to-face, to provide a human touch, if required.
Larger firms may, of course, already have the ability to handle first-line support calls from users. In such cases Time4Advice would be pleased to discuss ways in which an alternative, second-line only support service might be provided. Similarly, should there be a need to support extended working hours then Time4Advice would be pleased to discuss how such requirements might be satisfied.
Time4Advice also supports its’ clients through an Account Management service delivered through regular strategic updates as well as monthly operational check-ins. Overall, the aim is to manage and oversee the relationship, build wider relationships across both businesses and ensure that both parties are aligned strategically and operationally.