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Support Manager

Norwich based, salary dep. on experience

A fantastic opportunity has arisen for a Support Manager to join our already established and successful team.

We’re out to disrupt financial planning technology via digital transformation. Your mission is to transform the Support function of the business by managing and leading a team of 1st and 2nd line User Support Analysts who are responsible for supporting our software, taking ownership of any software related issues and troubleshooting them to resolution. Our customers are varied and quite rightly demanding. You will need to be an outstanding customer and people manager and may also be the point of escalation for technical support. You will lead responses to incidents and work with other managers to update customers and stakeholders alike.

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