Why do our customers use CURO?

"It is now over a year since I started using CURO and the biggest difference I can see is the efficiency with integration and MI Reporting it creates compared to our previous back office systems. The support we have received over the last year has also been second to none.

CURO has met all of our criteria as well as a lot more. The workflow and dialog facilities have provided us with the ability to bespoke its offerings to meet the demands of our business. This in turn has improved on the efficiency and effectiveness and enabled us to standardise our processes centrally. This automation functionality has also significantly reduced the potential for human error. We expected the best, prepared for the worst but over a year later we are most definitely capitalising on the outcome.

One really stick out benefit from CURO is how powerful it is when generating company and servicing MI, this has been so valuable in gaining efficiency in our back office and management departments. Our management information is literally at our fingertips”

When I took over Belmayne Independent Chartered Financial Planners, it was a traditional IFA business that was run largely on paper and Excel spreadsheets. The original partners were looking to retire and the timing was perfect to re-establish Belmayne as a highly client centric business post RDR.

Core to this was delivering a predictable, repeatable and measurable business process that was as automated as it could be so that I could focus my team on the high value tasks rather than have them distracted by the routine and mundane jobs that simply eat time. That was when I came across CURO from Time4Advice. Being built on the Microsoft Dynamics CRM platform, it appealed to my inner tech-nerd and the integration with Microsoft Office and Outlook was the clincher.

Implementing CURO has been challenging as it has forced us to revisit the way we work but now, many of the routine tasks that used to take hours every day are automated. There is some way to go yet but we can certainly see how CURO will help us to evolve our business by allowing us to work faster and smarter.

With legacy systems and client data in various different places, we were looking for a system which would hold all our client data in one place. We needed a system that would enable us to communicate easily with our clients; a system that would provide comprehensive MI; one that would support automated processes and allow communication with Product Providers.

Our research process was long and thorough and we’ve seen numerous back office systems but none of them seemed to quite do the job. We knew we wanted a system which would be at the core of the business and absolutely integral to all processes for all staff, from Administrators to Directors. We knew it was essential to work with a Provider who would be pro-active and forward thinking with the infrastructure, desire and capability to keep the technology up to date with industry changes and developments in FCA requirements. CURO and Time4advice tick all the boxes.

Brooks Macdonald Financial Consulting needed a new CRM system to serve the Financial Planning, Employee Benefits, Mortgage Finance and Tax Service divisions replacing our long-standing back office system. The new software needed to be user friendly for both the front and back office, including Accounts and Compliance, whilst integrating with our Microsoft Office and document management systems. After conducting an in-depth review and evaluation of the different software solutions available, we selected Time4Advice’s CURO.

One of the most difficult aspects of implementing this, and probably any, new system successfully is getting the advisers’ buy-in. You need to have a clear vision and strategy of how you will use the system before you start. If you define what you want the system to do, it will be more useable and efficient.

CURO, by its nature, is dynamic, so we review it regularly for potential improvements, data integrity and training requirements. It has become an integral part of our day-to-day processes and, over the years, T4A has made changes to the system to accommodate our specific needs.

We look forward to working with the T4A technical support team on implementing our own procedure driven dialogues, workflows and additional third party integrations to further streamline the system.

The T4A management and support teams have impressed us with their attitude. They show great commitment to customer satisfaction and we still receive the same dedicated service that we received from day one.

We started using CURO in early 2013 to replace an aging back office system and numerous spreadsheets and manual reports. As a fast growing business we needed a CRM solution that could develop with us and support our changing internal processes. We believe that we made the right choice.

CURO has not only revolutionised the way we manage our client data, but also how we use this to drive our discretionary management service and marketing activities. In addition, almost all of our reports and letters are now produced via CURO using the Xperido application, allowing us a great deal of control over the quality and consistency of our documentation. In summary, CURO is now central to the way we do business enabling our staff to deliver a highly efficient service to our clients.

One of the main challenges we have had to deal with for years is our ability to efficiently prepare and distribute regular client portfolio updates and newsletters in bulk. Even more demanding was sending targeted letters to niche segments e.g. those approaching retirement. After polling our clients, we found 30% were happy to receive their regular update by email but the rest preferred paper. Creating and mailing our own targeted newsletters has always been a challenge for us. As you can imagine, the entire process took ages and most of the company’s resources were consumed for some considerable time preparing and delivering this service.

About 15 months ago, we switched our back office to CURO from Time4Advice, as we recognised that if we were to stand any chance at all of introducing greater efficiency into our back office, then we would need to use a modern, CRM based solution.

Having invested in our learning and after engaging with the consultants at Time4Advice, we were able to massively streamline the process of newsletter creation with the entire job being managed from within CURO.

The time saved on this job alone has more than justified the move to CURO and will ensure that in future, we can deliver on our promises to our clients very much more efficiently than ever before. I know that there is much more we can do with CURO and I am looking forward to working with Time4Advice to cut the time taken to do a whole range of jobs, which will allow me and my staff more time to spend developing our client relationships.

We have been on a real journey with Roland and the team at Time4Advice. Having looked at all available CRM systems for our growing business some two and a half years ago, we fortunately chose CURO. The support we receive from Time4Advice is fantastic; you really feel that the team care about their product and clients. The guys are always asking how they can improve CURO and this is apparent with every upgrade as the software is continuously evolving and improving, with new features and enhancements being added all the time. Furthermore, because it is built on Microsoft Dynamics, the interface is familiar and our staff has taken to it easily as a result The current version is feature rich, fast and stable. It provides the essential framework we need to run our growing advice business.

I would not hesitate in recommending CURO to any advisory business looking for a first rate Client and Business Management System.

As a genuine start-up business with no legacy clients, Ink had a critical decision to make regarding our core technology partner for CRM. We needed something flexible enough to cope with our business model, intuitive enough to use and robust enough for our regulatory environment. I’m delighted to say that CURO has delivered for us on all fronts. Moreover, we are excited about future developments in the system and how they might be used to power our business going forward.

We decided to work with Curo at the end of 2015 following a period of frustration with our back office technology. During our conversations and demonstrations of the capabilities of the software, it became apparent that this was the kind of solution that would help move our business forward. While it takes time to get up and running, it has taken almost 12 months to start to see some of the benefits, there is no doubt that integrating our processes into automated work flows will improve our administrative efficiency and utilising the dashboards really brings our MI to life.

For my part, I am really interested in the medium to long term benefits of great data, great MI and the ability to integrate lots of different technologies to help future-proof our business. Having the R&D budget of Microsoft Dynamics underpinning everything really gives me confidence that CURO will deliver long into the future.

Ring Associates believes that technology is at the heart of providing outstanding service to clients and we were therefore looking for a back office system that was much more than just an everyday database. We needed something that could be used by everyone in the office, from Administrators to the Managing Director. We were looking for the ULTIMATE back office system.

We researched and trialled many other back office systems but felt that all of these failed to provide us with a client centric approach which would match our companies philosophy.

Unlike other back office systems researched and trialled, CURO met all of the criteria we had, as well as offering so much more. This meant that we no longer needed to balance the needs and wants of the business – we could have everything and so much more too!

Its integration with Microsoft Office means that it utilises an already integral part of our business which every staff member uses and knows well. This has meant that we have not faced the usual upheaval businesses expect when implementing a new back office system, which is at the core of their organisation.

Through workflows and dialogs, it has provided us with the ability to bespoke its offerings to meet the demands of our business. This in turn has improved on the efficiency and effectiveness and enabled us to standardise our processes centrally. This automation functionality has also significantly reduced the potential for human error.

Through CURO’s quick campaign and nurture programmes, we are able to keep in touch with our clients regularly, reducing many manual hours that this used to take and through integration with other packages, produce amazing documents for our clients within minutes.

Although we still have a long road ahead of us, we have estimated that by implementing CURO’s cutting edge technology throughout our business, we have saved approximately 2 years in “staffing hours” during the first year alone!

St James’s Place had been working with Microsoft Dynamics for a while before coming across Time4Advice and CURO; their Dynamics based solution for advisers.

We had already identified Dynamics as the right platform for the St James’s Place partnership but only when we saw CURO did we see a way for us to implement this solution in a timely manner. What impressed us about Time4Advice was their understanding of our Partners requirements as well as the marketplace that they work in.

We have now implemented CURO, integrated it with two critical data sources and migrated data from two others. This has enabled the partnership to obtain a complete view of their Clients data for the first time, whilst utilising the functionality provided by the underlying Dynamics platform and that added to it from CURO.
We are already seeing the benefits of this joined up view and see CURO as being very much part of our core offering to the Partnership for the future.

Two years into using CURO and we are delighted with the effects the software has had on our business. As CURO is built on Microsoft’s globally-proven Dynamics platform, we are able to seamlessly integrate our documentation and existing Microsoft based systems into CURO’s infrastructure. We have configured the system to meet our broad business needs as well as support our staff with highly optimised process automation and workflow

What a refreshing change… Having worked in the sector for over 25 years, the one common challenge is core systems that are an enabler to both customer and business alike. CURO delivers for us this partnership and more – we have the ability now to track, analyse, monitor and importantly audit the workflow from business to customer. Our business transformation would not have been as dramatic, I am convinced, had we used a different system. I met with the team some years ago, when the system was in its infancy, I was instantly convinced for advisory and D2C this was a major step forward in customer relationship management.

We chose CURO for several reasons, like the fact that it is built on Microsoft Dynamics 365, which provides a solid platform that will evolve to meet the demands of a modern office now and in the future. We also like the scalability of functionality through APIs.

But most importantly we chose CURO because it allows us to handle our data in a way that is focused on the client's financial journey, and not simply each product sale. This helps us provide a client centric service and gives us a complete single view of all of our interactions with that client and any commitments or reviews we have agreed.